Refund Policy

Tickets are sold for a specific screening. Refunds depend on the circumstances below and any organiser-specific notice shown at checkout.

When we refund

• The screening is cancelled by the organiser or platform and is not rescheduled with comparable access.
• A confirmed technical failure on our side prevents paid ticket holders from accessing the stream during the live window, and we cannot reasonably restore access.

When we generally do not refund

• Change of mind after purchase.
• Issues with your device, browser, or network.
• Missing the screening window after doors close (unless organiser policy says otherwise).

Chargebacks

If a payment is disputed or charged back, we revoke ticket access for that purchase.

How to contact us

Email hello@usescreening.com with your checkout email and screening name. We aim to respond within a few working days.

Questions: hello@usescreening.com